Grievance Redressal

Our process for addressing investor concerns and complaints — Last updated: 06 March 2026

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About Our Grievance Policy
SMEGMP is committed to addressing all user grievances promptly and fairly. If you have any complaints regarding the data, services, privacy practices, or any other aspect of smegmp.com, please follow the process outlined below. We aim to resolve all grievances within 7 business days of receipt.
Grievance Resolution Process
1
Submit Your Grievance
Email your grievance to grievance@smegmp.com with subject line "Grievance — [Your Issue]". Include your name, contact details, and a clear description of the issue.
2
Acknowledgement
You will receive an acknowledgement email within 48 hours of submitting your grievance with a reference number for tracking.
3
Investigation & Review
Our team will review your complaint and investigate the matter thoroughly. We may reach out for additional information if required.
4
Resolution
We aim to resolve all grievances within 7 business days. You will be informed of the outcome and any corrective action taken via email.
5
Escalation
If you are not satisfied with the resolution, you may escalate the matter to escalation@smegmp.com or approach the appropriate regulatory authority.
Contact for Grievances
Grievance Emailgrievance@smegmp.com
Response TimeWithin 48 hours (acknowledgement)
Resolution TimeWithin 7 business days
JurisdictionKolkata, West Bengal, India
Regulatory Grievance Channels

For investment-related grievances against SEBI-registered entities, use these official channels:

SEBI SCORES Portal
Official SEBI investor complaint portal
Visit ↗
Smart ODR
Smart Online Dispute Resolution platform
Visit ↗
NSE Investor Grievance
National Stock Exchange investor services
Visit ↗
BSE Investor Services
Bombay Stock Exchange investor complaint
Visit ↗